ACF Greenhouses Shipping Policies
Some items sold by ACF Greenhouses are shipped directly from the manufacturer's warehouse. While this helps us to deliver products to customers faster, it also means that your order may consist of items shipped from multiple locations (you could possibly receive multiple packages arriving at different times). Below is a breakdown of delivery methods and shipping times.
We do not ship outside of the USA.
Free Shipping
Free shipping is not available to Alaska & Hawaii.
If an item includes free shipping, it will be indicated on the product detail page above the price. The shipping method for these products will be determined by ACF Greenhouses regardless of the method selected when ordering. Any items purchased with a greenhouse will receive free shipping automatically. The shipping method you choose when ordering will only apply to items that do not qualify for free shipping.
Customer Pick Up
We offer the option for customers to pick up orders from our warehouse and save on shipping costs. Some items ship direct and can not be picked up from our warehouse. Please call ahead to give us time to prepare your order and verify items are in stock. VA sales tax will apply to all pickup orders.
Shipment by Priority Mail
These orders are shipped by the USPS and can be shipped to any destination in the United States that excepts postal mail. Orders are normally shipped within 1 to 2 business days. Orders are shipped by Priority Mail service (delivery usually takes 3 to 5 business days after order is shipped, but can take up to 15 days) unless otherwise stated. Some items can't be shipped by Priority Mail. Delivery times are not guaranteed. For more information about USPS services, please visit www.usps.com.
Shipment by UPS Ground and 2nd Day Air
These orders are shipped by UPS and can be shipped to any destination in the United States (except PO Boxes). Orders are normally shipped within 1 to 2 business days. Orders are shipped by Ground (delivery usually takes 3 to 6 business days after order is shipped) unless otherwise stated. 2nd Day Air (normally arrives 2 business days after it is shipped) service is also available for an additional fee. Delivery times are not guaranteed for either of these services. They also do not deliver on Saturday or Sunday or require a signature for delivery. For more information about UPS services, please visit www.ups.com.
Shipment by FREIGHT TRUCK
Freight orders can be shipped to most destinations located in the United States (except Alaska and Hawaii). It is the customer's responsibility to be present at the time of delivery for residential orders. Delivery times are generally limited to standard business day hours. 2 freight delivery service levels are available for most products that ship by freight truck. Freight carriers do not deliver on Saturday or Sunday.
Standard Freight Delivery: Freight trucks are responsible for curbside / street delivery only, and the customer is responsible for assisting with unloading. For most shipments, it is recommended that at least two people be available to help the freight truck driver unload the shipment. Most freight terminals only have full size tractor trailers available to deliver with. If this size truck is unable to drive to your address, we recommend upgrading to the Premium Delivery Service, or you will probably need to have the shipment delivered to another location.
Premium Freight Delivery: This option is recommended if you want the freight company to unload the shipment for you onto your property and/or if your location is not accessible to a full-size tractor trailer.
If you have special delivery needs, call us at 888-888-9050 before ordering,
and we will do our best to accommodate you.
Once the carrier signs the bill of lading (receipt) they become your agent acting on your behalf as though you were there picking up the order yourself. The safe and careful handling of your shipment is then their responsibility. Upon arrival at your destination, you should be aware of some helpful steps on handling the receipt.
FREIGHT TRUCK DELIVERY INSTRUCTIONS
- Count the number of pieces. Check the number of boxes received against the number shown on the driver's delivery sheet. If there is a shortage, write the number of missing boxes on your copy and the driver's copy of the receipt, and have the driver sign both copies.
- Check the delivery for damages. When checking for damages, it is important to look for all visible damage such as, boxes that are crushed, dented, torn, opened, resealed, punctured, wet, and stained, Make all notations of shortages or damages directly under the contents shipped section on all copies of the delivery receipt. Failure to note damage on delivery receipts will cause delays in the replacement process and having to prove the damage was not done after you received the shipment.
- Do not refuse delivery for minor damage. If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used.
- Contact us if you have a problem. The guidelines above will help us to process any claims you may have faster. Please contact us within 10 to 15 days of delivery if you have problems with your shipment. We will work with you and the carrier to replace any damaged or missing items as soon as possible.